Reference

How 5z5 Handles Your Personal Data

At 5z5, we take the handling of your personal data seriously — this policy sets out exactly what we collect, why we collect it, and how you can…

Data collected only as neededYour rights, clearly statedContact us to request changesApplies to all India accounts

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What This Privacy Policy Covers

5z5 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data that 5z5 processes when you use our platform, including data tied to account registration, payment activity via UPI, Paytm or PhonePe, and any communications you send us. We collect only what is necessary to operate your account, process withdrawals

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and deposits, and keep your session secure. Data is stored on systems with access controls in place, and we do not sell your personal information to third parties. Access to and use of 5z5 depends on local law and is available where local law permits. If
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you are accessing from India, your data is handled in line with applicable data-protection obligations relevant to your jurisdiction. You may withdraw consent or request deletion at any time by contacting our support team directly.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact 5z5 About Your Data

If you have a question about how your personal data is used, want to request a copy of what we hold, or need to update your account details, our support team is available around the clock. Use the channel that suits you — live chat, email or our help page — and we will respond within the timeframe set out below.

Team online

Live Chat

Open the chat widget from any page on 5z5. Our agents handle data queries, account-access requests and deletion requests directly in chat, usually within a few minutes during active hours.

Email Support

Send your data request or privacy query to our dedicated support address. We aim to acknowledge your message within 24 hours and resolve straightforward requests within five working days.

Help Centre

Our help centre hosts written answers to the most common data and account questions. Search for your topic there first — many requests can be handled without waiting for an agent.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every layer of your account — from login to withdrawal — is covered by the practices described here.

Data We Collect

We collect your name, contact details, payment method identifiers (such as UPI IDs) and session logs.

Cookie Use

Cookies on 5z5 keep your session active, remember your language and region preference, and help us understand which pages see…

Account Security

Your password is stored in hashed form — we cannot read it.

Data Retention

We retain your account data for as long as your account is active and for a reasonable period after closure…

Third-Party Sharing

We share data only with payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with service providers…

Your Rights

You can request access to the data we hold about you, ask us to correct inaccuracies, or request deletion of…

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how 5z5 handles personal data. If your question is not covered here, reach out to our support team directly and we will give you a specific answer about your account.

We collect your name, email address, contact number and the payment identifiers you use — such as your UPI ID or Paytm number. We also log device and session data needed to keep your account secure and functional.

Payment identifiers like your UPI ID are stored in encrypted form and used only to process your deposits and withdrawals. We do not retain full bank credentials, and PhonePe or Paytm transaction tokens are not stored beyond the session in which they are used.

Yes. Contact our support team via live chat or email with a data-access request and we will compile and send you the personal data associated with your account within the timeframe required by applicable law in your jurisdiction.

Send a deletion request through live chat or email. We will close your account and remove your personal data from active systems, retaining only what is required by law for financial or compliance records, and confirming the steps taken to you in writing.

Only with payment processors — UPI, Paytm, PhonePe — and technical service providers who operate under strict data-processing agreements with us. We do not sell, rent or trade your personal data with advertisers, data brokers or unrelated third parties.

We use session cookies to keep you logged in, preference cookies to remember your region and language, and analytics cookies to understand page performance. You can disable non-essential cookies through your browser settings without affecting your account access.

Reach our privacy support team through live chat or email. If you feel your concern has not been addressed adequately, you may also escalate to the relevant data-protection authority in your jurisdiction, where applicable local law permits such a route.

How 5z5 Handles Your Personal Data

Contact 5z5 About Your Data

Live Chat

Email Support

Help Centre

Data Handling, Cookies and Account Security

Data We Collect

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Your Rights

Frequently Asked Questions About Your Privacy

01 What personal data does 5z5 collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of the data 5z5 holds about me?

04 How do I ask 5z5 to delete my data?

05 Does 5z5 share my data with anyone outside the platform?

06 What cookies does 5z5 use and can I turn them off?

07 Who do I contact if I believe my data has been mishandled?

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